FAQs
Q: How can I place an order on Master Samurai Online Store?
A: Ordering is easy! Simply browse our website, select the desired items, and add them to your cart. Follow the checkout process to complete your purchase securely.
Q: How do our Drops work?
We usually announce our upcoming designs and collections on our official Instagram account - @mastersamurai.in We recommend following us on Instagram to stay updated with our latest releases and drops. Once the designs are announced, they are available to purchase on our website.
Q: What are Pre-Orders?
A: A pre-order is the reservation of an item that is available to purchase but will be shipped out based on the mentioned date. Please make sure to read the Product Description on orders that are of PRE-ORDER status.
Q: When can I expect delivery?
A: We ship all orders within 24 hours of receiving them, until specified with a date of shipping (in case of pre-orders). Please check your spam folder in case our email was redirected there. Kindly allow us 2-5 working days for your order to be delivered.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and UPI for a seamless and secure transaction.
Q: Can I modify or cancel my order after placing it?
A: Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your items before confirming your purchase.
Q: How can I track my order?
A: You will receive a tracking number via email once your order is shipped. Use this number on our website or the carrier's website to track your package's journey.
Q: What is your return policy?
A: We do not have a return policy due to the limited quantities we produce. Hence, all orders are final and we do not provide any refunds. For more info, please drop us an email at contact@mastersamurai.in and the team will be happy to assist you
Q: Can I exchange aan item?
A: We have an Exchange Policy of 5 days from the date of receiving the product. To initiate an exchange, please write to contact@mastersamurai.in within 5 days of receiving the item.
Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. We reserve the right to not accept a return if;
- the product/s are returned after use
- the products are damaged
- the products do not have all the tags
Q: Do you ship internationally?
A: No, currently we do NOT ship internationally. We shall start international shipping soon.
Q: How can I contact customer support?
A: You can reach our customer support team via email at contact@mastersamurai.com or through the Contact Us page on our website. We strive to respond promptly to all inquiries.
Q: What if the item I want is out of stock?
A: If an item is out of stock, you can sign up for notifications on the product page. We'll notify you as soon as it becomes available again.
Q: How do I apply a discount code to my order?
A: During the checkout process, you will find a field to enter your discount code. Input the code, and the discount will be applied to your order total before payment. Please note that only one discount code can be used per order.
Q: What are the care instructions on the tshirts ?
A. Machine wash works for all our tees. Air-dry. Avoid dry cleaning. Use cold water to avoid colour bleed & shrinkage. Do NOT iron the print directly.